Driver's Alert is independently recognized as one of the finest call centers in the country. We process between 1400-1500 Incident Call Reports per day. All Reports are recorded, verified by an auditor with the text report, and then faxed or e-mailed within minutes to their destination by computer. If the line is busy the system retries until it is successful.

• We have set the highest goal for our Telephone Service Factor (TSF) in the country at 97% of all calls within 20 seconds.
• The Industry Standard Call Center TSF is 80% of all calls within 1 or 2 minutes.
• Our actual Answer Service Factor (ASF) is from 98% to 100% with an average answer time of 6 seconds!
• We understand that it's your company name on your vehicles and understand you want and deserve the calls answered in a timely and professional manner.

 

The e-mailed report includes a recording (wave file) of the Report. All reports and wave files are hosted on our secure web site. The ability to listen to the actual interview adds more credibilty to the report. You also have a record of the incident to review if you need clarification when you discuss it with the driver.

Driver's Alert has the best interview process which gets the most detailed information from the caller. All operators are professionally trained, receive ongoing training, are always in-house, and are continuously audited. They are held accountable for their ability to produce the most detailed and accurate reports possible.  They are courteous and they ONLY take Fleet Safety Calls from concerned motorists.  This is our only business and we do not take overflow calls for anything else.  We know that when we are taking the reports we represent YOU!

 

Please fill out this form to instantly listen to the call.

Driver's alert respects your privacy and does not sell, share, distribute this information.  This information may only be used to contact you regarding Driver's Alert. 

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Call us today at 1.800.443.9600